Frequently Asked Questions (FAQ)

Last Updated: May 28, 2026

General Questions

Q: What kind of perfumes do you sell? A: We specialize in authentic designer and luxury fragrances from top brands like Dior, Armani, Boss, Chanel, Prada, Burberry, Calvin Klein, and many more. All products are 100% original and authentic.

Q: Are your perfumes authentic? A: Yes. We source directly from authorized distributors and wholesalers. We stand behind the authenticity of every bottle we sell.

Q: Do you offer tester or sample sizes? A: Currently, we mainly offer full retail-sized bottles. We occasionally offer discovery sets and gift sets.

Orders & Shipping

Q: How long does shipping take? A: Most orders are processed within 1–2 business days. Standard shipping takes 5–7 business days within the US. Express options are available for faster delivery.

Q: Do you offer free shipping? A: Yes, we occasionally run free shipping promotions on orders over $69.99. Check our homepage or cart for current offers.

Q: Do you ship internationally? A: No, shipping is available only for mainland USA.

Q: How can I track my order? A: Once your order ships, you will receive a tracking number via email. You can also track it from your account on our website.

Returns & Refunds

Q: What is your return policy? A: We accept returns within 30 days of delivery, provided the item is unopened and in its original packaging. A 20% restocking fee applies to all approved returns. Opened perfumes cannot be returned for hygiene reasons.

Q: Who pays for return shipping? A: The customer is responsible for return shipping costs.

Q: When will I get my refund? A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Q: What if my perfume arrives damaged? A: Please contact us within 48 hours with photos of the damaged package and item. We will arrange a replacement or refund.

Product Questions

Q: How do I choose the right fragrance? A: We recommend reading the scent notes (Top, Middle, Base) and descriptions. You can also contact us for personalized recommendations.

Q: What is the difference between Eau de Toilette (EDT) and Eau de Parfum (EDP)? A: Eau de Parfum (EDP) has a higher concentration of fragrance oils, making it longer-lasting and stronger than Eau de Toilette (EDT).

Q: Do your perfumes expire? A: Most fragrances last 3–5 years or longer when stored properly (away from heat and direct sunlight).

Account & Payments

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, Apple Pay, and Shop Pay.

Q: Is my payment information secure? A: Yes. We use Shopify’s secure checkout with 256-bit SSL encryption. We never store your full credit card details.

Q: Can I cancel my order? A: You can cancel your order within 2 hours of placing it. After that, we may not be able to cancel if it has already been processed.

Still have questions? Contact our customer support team at support@perfumedream.com or use the live chat. We usually reply within 24 hours.