Refund policy

Last Updated: September 16, 2026

 

At Fragrance Dream, we are committed to providing excellent service. Please read the following return policy carefully.

 

Return Window

Returns are accepted within 30 days of delivery.

 

Eligibility Requirements

Item must be unopened, with the factory seal intact. Must be in its original packaging and in brand-new condition. All original labels, boxes, and accessories must be included. Opened or used perfumes are non-returnable due to hygiene and safety reasons.

 

Restocking Fee

A 20% restocking fee will be deducted from all approved returns.

 

Non-Returnable Items

Opened or partially used fragrances. Clearance, sale, or discounted items (unless defective). Personalized or custom orders. Gift sets that have been opened.

 

Return Process

Contact us at support@fragrancedream.us with your order number and reason for return. You will receive a Return Merchandise Authorization (RMA) and return instructions. Ship the item back to the address provided (customer pays return shipping). We recommend using a trackable and insured shipping method.

 

Refunds

Refunds are processed within 7-10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable. Refunds are issued to the original payment method.

 

Defective or Damaged Items

Contact us within 48 hours of delivery with clear photos. We will offer a replacement or full refund (no restocking fee) at our discretion.

 

Questions? If you have any questions about returns, please contact our support team at support@fragrancedream.us.