Shipping & Return Policy

Last Updated: Sep 07, 2026

At Perfume Dream, we are committed to providing excellent service. Please read the following policies carefully.

Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak periods, processing may take up to 3 business days.

Shipping Options (Mainland United States, except Hawaii & Alaska)

  • Standard Shipping: $5.99 – $7.99 | 5–7 business days
  • Priority Shipping: $9.99 | 3–5 business days
  • Free shipping promotions may be available on orders over $69.99.
  • You will receive a tracking number via email once your order ships.

International Shipping

  • Internation shipping is not available at this moment.

Important Shipping Notes

  • Perfumes are packaged with care using protective materials to prevent damage.
  • We are not responsible for delays caused by shipping carriers or incorrect addresses provided by the customer.
  • We do not ship to P.O. Boxes for perfume orders.

Return Policy

Return Window

  • Returns are accepted within 30 days of delivery.

Eligibility Requirements

  • Item must be unopened, with the factory seal intact.
  • Must be in its original packaging and in brand-new condition.
  • All original labels, boxes, and accessories must be included.

Opened or used perfumes are non-returnable due to hygiene and safety reasons.

Restocking Fee

  • A 20% restocking fee will be deducted from all approved returns.

Non-Returnable Items

  • Opened or partially used fragrances
  • Clearance, sale, or discounted items (unless defective)
  • Personalized or custom orders
  • Gift sets that have been opened

Return Process

  1. Contact us at [support@perfumedream.com] with your order number and reason for return.
  2. Receive Return Merchandise Authorization (RMA) and return instructions.
  3. Ship the item back to the address provided (customer pays return shipping).
  4. We recommend using a trackable and insured shipping method.

Refunds

  • Refunds are processed within 7–10 business days after we receive and inspect the returned item.
  • Original shipping fees are non-refundable.
  • Refunds are issued to the original payment method.

Defective or Damaged Items

  • Contact us within 48 hours of delivery with clear photos.
  • We will offer a replacement or full refund (no restocking fee) at our discretion.

Questions? If you have any questions about shipping or returns, please contact our support team at support@perfumedream.com.